I have normal/combination skin, sometimes my cheeks get a little dry and I occasionally get a few blemishes here and there but I don't necessarily have problem skin. I have to say that it's worked wonders for me, it not only cleanses and melts the make up and dirt away but it also leaves my skin feeling so soft and quite moisturised afterwards. The only thing I would say is that it is quite oily, it's not surprising as the ingredients include Shea butter and jojoba oil so it may be too much for naturally oily skin. For me personally, on the whole I think it's a great product.
After removing my eye make up in the evening, I use this to remove the rest of my make up. I massage it into my skin and leave for a minute before taking off with a warm muslin cloth. I also like to use a foaming cleanser afterwards to remove any residue that may still be on my skin.